Episode 16: Cash, fintechs and regulation – A global perspective on the future banking landscape
Clinton Cheng discusses the impact of fintech innovation, cash trends, and regulations on the evolving global banking landscape.
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Customer experience
Episode 15: Delivering customer excellence – why relationship banking still matters in a digital world
Jason Yetton discusses the role of banks in economic empowerment, and Westpac’s ongoing transformation to better serve customers.
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Episode 14: Affordability, sustainability, customer experience and the future of home loans
Lisa Claes explores property market trends in the US, UK, Australia, and New Zealand, highlighting key drivers and the future of home loans.
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