RFi Latest Research: RFi Group COVID19 Report – Impact on finances & banking behaviours of US consumers

RFi Group’s ‘The Coronavirus pandemic: Impact on the finances and banking behaviours of US consumers – Report 2020’, is a comprehensive review of consumer banking during a global pandemic, predictions post COVID-19, recent and anticipated changes to income, level of concern about personal finances, satisfaction with response of main bank to the COVID-19 pandemic, how banks can help customers during the pandemic plus much more.


Looking at key drivers, barriers and opportunities for financial service providers, this report provides financial institutions with unique data driven insights to effectively design their strategy and meet their customers’ needs.

This is a must-read report for all financial service professionals working in the US Retail Banking sector.


/ This report is based on over 2,000 interviews with consumers in the United States between March 2020 and April 2020. All information has been anonymized
/ The survey is nationally representative, and quotas were applied to ensure respondents are representative of the US population by age, gender, region and income
/ To qualify as ‘banked’, respondents must hold a minimum of one banking product with a financial institution in their local market

Consumer banking during a global pandemic

/ Predictions post COVID-19
/ Recent and anticipated changes to income
/ Level of concern about personal finances
/ Satisfaction with response of main bank to the COVID-19 pandemic
/ How banks can help during the COVID-19 pandemic


Key insights


Data Delivery: PDF Report

Pricing: USD$9,950

Other Markets are Available on Request

About RFi Group:

RFi Group is a global data-driven insights provider exclusively focused on financial services. We specialise in data and information gathering, customer-based insight generation and business decision support for the world’s leading financial service providers, as well as challengers, disruptive market participants and companies aligned to the FS sector.

We combine global intelligence and local knowledge to provide insightful, valuable and actionable recommendations, with a core focus on the provision of exceptional client service.

Covering 48 key global markets, with regional offices in Toronto, London, Singapore and Sydney RFi Group consistently provides clients with tailored advice and insights relevant to their specific market and business needs.

For more information on this report, please follow this link.


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