Privacy and data security is fast becoming an important focus in public discourse. Well publicised data breaches have shone a spotlight on the sheer scale of collected personal information, while exposing the large risks of inadequate protection and mismanagement. This increasing concern has forced privacy protection to take a more prominent role, with major reforms to privacy laws likely to come into force in coming years.

So how should the customer owned banking sector respond to these challenges? And is the use of a customer’s personal information more like striking gold – providing infinite insights to drive business outcomes – or mining uranium – balancing the significant benefits with equally significant risks for storage and disposal? This session will bring together a broad range of perspectives to discuss how we should think about privacy today, and into the future.