Privacy and data security is fast becoming an important focus in public discourse. Well publicised data breaches have shone a spotlight on the sheer scale of collected personal information, while exposing the large risks of inadequate protection and mismanagement. This increasing concern has forced privacy protection to take a more prominent role, with major reforms to privacy laws likely to come into force in coming years.
So how should the customer owned banking sector respond to these challenges? And is the use of a customer’s personal information more like striking gold – providing infinite insights to drive business outcomes – or mining uranium – balancing the significant benefits with equally significant risks for storage and disposal? This session will bring together a broad range of perspectives to discuss how we should think about privacy today, and into the future.
Global Product Director
Monday 25th September
11.45 – 13.00
Business Session 2: Striking gold or mining uranium? Redefining our relationship with data and privacy
Meeting Room 6-8, Gold Coast Convention and Exhibition Centre
Kate Wilson, Global Product Director, RFI Global
Jeremy Andreani, Head of Cyber Security, NGM Group
Narelle Smythe, Partner, Ashurst Australia
Cindy Hansen, Chief Strategy and Transformation Officer, Qudos Bank
Facilitator: Effie Zahos
Recent data breaches have sparked concerns about fraud and data security in Australia. Institutions, including financial service providers, must address customer trust and expectations while balancing security measures and user experience in digital banking.
Explore the impact of data breaches and financial fraud on customer trust in Australia. Join Kate Wilson as she delves into trust issues, fraud trends, customer behavior shifts, and advice for banks.